Privacy Policy

1. Introduction

LeadDesk AI ("we," "us," or "our") is committed to protecting the privacy of our users and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at LeadDeskAI.io, use our services, or interact with us in any way.

LeadDesk AI is located at 13416 Northwest Court, Haslet, TX 76052. If you have questions about this Privacy Policy, please contact us at [email protected] or call (817) 580-8880.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide: When you fill out a form on our website, request a demo, or contact us, we may collect your name, phone number, email address, and business name.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. We may use cookies and similar tracking technologies to collect this information.

Communication Data: If you opt in to receive text messages (SMS/MMS) or phone calls from LeadDesk AI, we collect your phone number and records of communications sent and received.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our AI receptionist services
• To respond to your inquiries, requests, and customer service needs
• To send you appointment reminders, service updates, and follow-up messages via SMS, MMS, phone calls, or email
• To send promotional offers and information about our services (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

4. SMS/MMS Messaging

If you opt in to receive text messages from LeadDesk AI, you consent to receive SMS and MMS messages at the phone number you provide. These messages may include appointment reminders, service updates, follow-up communications, and promotional offers related to our AI receptionist services.

Message Frequency: Message frequency varies based on your interaction with our services.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you opt in again.

Help: For assistance, reply HELP to any message or contact us at [email protected] or (817) 580-8880.

We do not sell, rent, or share your phone number or any personal information collected through our SMS program with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

We may use the following types of cookies: essential cookies (required for website functionality), analytics cookies (to understand how visitors use our site), and functional cookies (to remember your preferences).

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: